Anna Varvarovskaia
Importance of Call Centre Script Compliance in Financial Services
Call centre script compliance is the practice of ensuring that call centre agents follow a pre-written script when interacting with...
top of page
Search
Alan Rafferty
- Mar 24, 2020
- 3 min
The Value in optimising upsell and cross-selling across your call centre
Cross-selling and upselling are two important sales techniques that can help call centres to increase revenue and improve customer...
Senan Geraghty
- Mar 24, 2020
- 3 min
How Can Businesses Ensure they QA Every Call and Not Just Samples?
Call centres are essential to many businesses, providing a way for customers to get help with their questions and problems. However, call...
bottom of page