Scale Your Call Centre Compliance
For companies operating in regulated industries who struggle with non-compliant sales and customer service calls; SalesGem offers software that reduces training time for call operators and increases customer satisfaction whilst supporting ongoing compliance.
Monitor at Scale
No more spot-checking. Review every customer call on mass and sync directly with your CRM.
No Training Required
Call operators do not require access or training. Only power users have account access.
Your standalone instance of SalesGem means your data is secure and your AI is unique.
SalesGem does not hold your data on our systems.
We train our AI on your requirements
You provide your compliance guidelines, and we take charge. Our team of generative AI annotators craft prompts, coach, and continuously fine-tune our AI to understand and uphold these standards. For instance, a requirement may involve informing clients about the absence of guaranteed returns on investments. Rest assured, your needs are in capable hands.
We transcribe and analyse your calls
Simply upload your customer call recordings in bulk, and let SalesGem do the rest. Our advanced technology transcribes these conversations into easily searchable text and meticulously analyses them against your specific compliance standards. Say goodbye to random spot-checking and the risk of oversight. Now, you have the power to review every call, ensuring that nothing slips through the cracks.
We report on and flag any breaches
Alongside offering in-depth reports for staff training, SalesGem promptly flags any customer call that doesn't meet your compliance standards and provides a clear explanation of the breach. This enables your team to take immediate action to resolve issues; reducing the risk of regulatory fines and protecting your company's reputation.
of claims against financial services companies were due to poor customer service and maladministration in 2022.
FS Ombudsman Complaints, 2022
How it Works
Watch the video to grasp how SalesGem utilises AI to review and flag compliance issues in all your customer phone calls.